Slide Your Complete Service Partner FOR EVERY COOLING SOLUTION

4 Stage Customer Road Map

We work alongside our customers to provide the best possible service and solution. Our dedicated 4 stage approach enables us to achieve high standards with each customer throughout every project and installation.

The road map below outlines the 4 key elements we offer our customers...

Getting to know you...

We work closely with our customers to identify and understand each business and gather the key information required to deliver a service solution that exceeds expectation.

Create our plan

Understanding your business clearly from the start enables us to develop a tailored and efficient service package, that adresses all key objectives and defines an effective and transparent strategy to work towards.


Our service and engineering teams will implement the strategy created and provide clear and consistent information, with measured performance to reflect ROI.


We pride ourselves on delivering a service that encapsulates excellence in engineering and optimal delivery, achieving outcomes and proven results that benefit your business.


Holistic Service Approach

Equipment can breakdown unexpectedly and without warning, having implications on your stock and your customers. Whatever the requirement, whether emergency or a routine service maintenance check, our engineers will make sure your equipment is protected and always in good working order.

UK Coverage

Contact our team to discuss regional coverage.

Complete Service Offering


  • Tailored solutions (including after-care plans)
  • Downtime reduction
  • Access to suppliers out of hours, through commercial arrangements
  • Head Office stock holding
  • Dilapidation reports

Dedicated Service Account Manager

Each experienced Account Manager will liaise with you, managing expectations and delivering each contract effectively with a bespoke service.

Tailored After-care Plans

Being prepared is the key to prevention in the form of planned maintenance support. Having an agreed after-care plan in place will save your business both time and money and work towards preventing emergency or reactive call-outs. Our team will attend the site, survey and assess your equipment to help avoid future breakdowns.

Our after-care plan service will provide your business with the following benefits:

  • A tailored after-care plan for you
  • Qualified and experienced engineers who will carry out all equipment repairs and installations
  • 100% quality service
  • 24/7 emergency call-out
  • Regulations and compliance
  • Cost effective solutions
  • FGas compliance as per legislation


"HTG Trading Ltd/Hubbard Systems, having been associated with CB Refrigeration Ltd for many years now, consider them to be an important & integral 'service’ partner in covering our requirements for current supply contracts with major brands, national companies & chains. The service and professional support that 'HTG/Hubbard Systems (Scotsman Ice Systems)', receives from CB Refrigeration on a regular basis, covering the whole spectrum of the service work sector, is extremely hard to match or compete with. We continue to be extremely happy to have a very good, working relationship with all of the team at CB Refrigeration."

Mark Stebbings & Adam Byron

Scotsman/ Hubbard Systems



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